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ABANO AUDIOLOGY

OUR BUSINESSES

Abano operates audiology businesses in both New Zealand and Australia which together provided approximately 35 percent of the Group’s revenue for the 2008 financial year. A minority shareholding in both Bay Audiology and Bay Audio is held by senior clinicians.

Bay Audiology is New Zealand’s largest and only national provider of audiological products and services. Bay operates a ‘hub and spoke’ business model, which has a network of 58 full time and satellite clinics in New Zealand as at August 2008. Bay Audiology also owns 40 percent of Dilworth Audiology, which has five permanent clinics across Auckland in equity partnership with prominent ENT specialists.

Abano entered the Australian audiology market in February 2007, through a Bay Audiology subsidiary, Bay Audio Pty Limited. As at August 2008, Bay Audio has 57 permanent and satellite clinics in the Queensland region, including the recent strategic acquisition of King Hearing from Siemens Hearing Instruments. Queensland-based King Hearing is the first acquisition to be enabled through Abano’s new international partnership agreement with this highly respected hearing device manufacturer.

The single largest area of work carried out by Bay is the diagnosis, fitting and testing of hearing aids for self referring customers, as well as from referring bodies such as specialists and GPs. Revenue is generated from private paying customers in addition to third party funders including ACC, War Pensions and subsidy schemes for the employed and beneficiaries.

OPERATION PERFORMANCE

Operational Performance






*After allocation of corporate overhead  **Seventy percent of Bay Audiology acquired in October 2005  ***Entry into Australian Market

PEOPLE DEVELOPMENT IN AUDIOLOGY

The focus for the audiology sector is on recruitment and retention of quality, skilled audiology professionals.

  • Management focus on training with appointment of a Training Co-ordinator to develop customer service skills in staff
  • Well defined induction process including focus on the Customer First philosophy at Bay Audiology
  • Implementation of new systems and technology to aid employees in delivering better service to clients
  • Development Day - an annual staff convention where all staff are involved in further training and development
  • Exchange and scholarship programmes for clinicians and graduates
  • Attendance and recruitment at overseas conventions and the opportunity to attend new product launches in offshore locations
  • A generous target-based bonus scheme for clinicians
  • Two student scholarships at Auckland and Canterbury Universities
  • Development of an online portal/intranet to make it easy for staff to keep in touch and access information
Click to download the "Abano Audiology" document as pdf ( 110 kb )